Terms & Conditions

Terms and Conditions

November 21, 2024
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ERTSS Affiliated Instructors.

Only affiliated AHA Instructors can order certification eCards. To order eCards, you must agree to submit completed Course Rosters within 3 business days of that course completion. Failure to submit Course Rosters will result in eCard ordering restrictions until those Course Rosters have been submitted.



Privacy Summary

Our primary goal in collecting information is to further our mission of quality service, instruction and customer service. The information you provide allows us to help you on a more personal level. We can better respond to your requests, understand your needs, and provide you the information and resources you need. We can also compare your information with the information of others we connect with to identify important trends. Harnessing this information has the potential to lead to breakthroughs in program development, and more effective services.

  • Unless you tell us otherwise, when you provide your information, we will use your information as allowed by law and ERTSS policies to deliver the programs you are involved with.
    • We recognize we must comply with all applicable U.S. laws and the laws of countries in which ERTSS has a business presence.
  • We will use—and require our data management vendors to use—reasonable and appropriate security practices to safeguard your information.
  • If you change your mind about allowing us to use your information or have questions about our privacy practices, please use the contact options on our website to let us know.

Information We Collect

Personal Information

“Personal Information” means information that we can use to identify or contact you. It can include information you submit when you use our interactive tools and services. 

Information You Provide to Us 

We collect personal information that you provide when you visit or use our online sales system or register for our interactive tools and services. We may also collect information from you when you sign up for our newsletters or other communications or participate in our online surveys and community forums. This information includes:

  • Personal Information: For many of our interactive tools and other services, you may provide personal information, such as:
    • Name
    • Mailing Address
    • Email Address
    • Phone Number
    • Date of Birth /Age
    • Gender
    • AHA Atlas Account Number
    • User Name
    • Device Information
    • Education and Professional Certifications
    • Other personal information you voluntarily disclose
  • Payment Information: If you decide to purchase courses or other products or services from us, we may collect payment and identity verification information, including contact information and payment method. If you pay using credit card, we and our third-party payment processor may collect financial information such as credit card number and expiration date.
  • Communications: We collect certain information provided in your communications with us. In some cases, we record your interactions with our support service team upon notifying you that a recording will be made. The information collected includes:
    • Questions or concerns you submit via our customer service functions or in consultations with our personnel
    • Service Call recordings 
    • Video Conference Calls: interactions with our staff may be via video conferencing and, in such circumstance, the video may be recorded 
    • Screen sharing: We may also ask to share your screen for the purpose of resolving your inquiry, and in such cases, these screen share sessions may also be recorded. 
  • Marketing Communications: We collect personal information you may provide in connection with customer testimonials, surveys, promotions, marketing events, trade shows, webinars, conferences, customer research, feedback, or a similar event or occurrence.
  • Social Media: We may monitor and collect information from interactions with our social media accounts, posted on our accounts or linked to us on third-party operated social networks or other web offerings (such as X, LinkedIn, Facebook, Instagram, TikTok, or Google). Our Services includes social media features, such as the Facebook Like button and widgets, the share this button, or interactive mini programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly through our Services. Your interactions with these features are governed by the privacy notice of the company providing it.
  • Information and content you post: Our services may include community forums or other similar online spaces where you may be able to connect with other users. When you post or share comments or other content when using our services, we may collect information such as your name, username, email, comments, likes, interest, status, and pictures. We may also collect audio or visual content such as photos, videos, or recordings you choose to post when using our serves, or when granting us access to your camera or microphone while using interactive features of our services.
  • Information you provide offline: You may also provide us with information in person and offline. For example, we may record you if you visit our offices (including by security surveillance of our premises, including CCTV), or attend a live event as a member of the audience.
  • Information you provide when you do business with us: If you are a vendor, student, or instructor, we may collect information about you and the services you provide, including your or your employees business contact information. We may also collect other information you or your employees provide as part of your services and our agreement with you.

Usage Information

We collect information about your browser or device as it interacts with the Services. Automatically collected information may be combined with other information we collect about you to improve the services we offer you, and our marketing, analytics, and site functionality. This information includes:

  • Computer or mobile device information you use to access our Services, including:
    • your IP address
    • the hardware model
    • operating system version
    • mobile network information
    • location information
    • other information that identifies your computer or device
  • User interaction information:
    • We log information about your use of the Services, including, information such as:
      • the type of browser you use
      • loading and access times
      • pages viewed and features accessed
      • whether you have started or completed use of an offering
      • other events that occur while engaging with our Services
      • Links: We also may keep track of how you interact with links on the Services, such as in emails, third-party services, and client applications
      • Email read receipts: If we send you a communication, such as an electronic mail, we may collect available information regarding your receipt and review of such communication.
  • Cookies, etc.: We and our service providers may use cookies and similar technologies to automatically collect and store other information about your visit to, or use of, our online services. We may later associate the usage and other information we collect online with Personal Information about you.
  • Mobile Analytics: When you interact with us on your mobile device, our mobile analytic software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. This information allows us to better understand the functionality of our mobile software. We do not utilize the information we store within the analytics software in connection with personally identifiable information you submit within the mobile application.

Information from Other Sources

We, or our service providers, and other companies we work with may deploy and use cookies, web beacons, local shared objects and other tracking technologies for various purposes, such as fraud prevention and monitoring of our advertising and marketing campaign performance. Some of these tracking tools may detect characteristics or settings of the specific device you use to access our online services.

We may also collect information about you from additional online and offline sources including from social media activities, other nonprofits, and commercially available third-party sources, and other publicly available sources. We may combine this information with the personal and other information we have collected about you.

Information We Derive

We may derive additional information or draw inferences about you based on the information we have collected from you directly, through your device, or through third parties, such as research agencies and data companies.

How We Use Information We Collect

We use the information discussed above in a number of ways, such as:

  • Processing purchase transactions;
  • Verifying your identity (such as when you access your account information);
  • Preventing fraud and enhancing the security of your account or our online services;
  • Providing you the services you request;
  • Responding to your requests and communicating with you;
  • Managing your preferences;
  • Performing analytics concerning your use of our online services, including your responses to our emails and the pages and advertisements you view;
  • Operating, evaluating, and improving our programs (including developing new products and services; improving existing products and services; performing data analytics; and performing accounting, auditing and other internal functions);
  • Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations, and our policies;
  • Performing any of our contractual obligations; and
  • For any other purposes that we may specifically disclose at the time you provide or we collect your information.

We may also use data that we collect on an aggregate or anonymous basis (meaning it does not identify any individuals) for various purposes, where permissible under applicable laws and regulations, to help deliver products, services, and content that are better tailored to the users of our services and for other purposes.

Consent

When required by applicable law or regulation, we will ask for your consent before processing your personal information.

What We Disclose to Others

We may share the information we collect from and about you within our organization and with certain third parties. For example, we may share your information with:

  • Credit card processing companies, to process your payments and donations;
  • Service providers that provide us with certain services or perform services on our behalf, such as professional advisors, business support, web hosting providers, information technology providers, payment processors, event service providers, direct mail and email distribution providers; analytics and market research services. These service providers are only permitted to use your personal information to help us offer our services to you and not for any other purpose;
  • Other third parties to comply with legal requirements such as the demands of applicable subpoenas and court orders; to verify or enforce our terms of use, our other rights, or other applicable policies; to address fraud, security or technical issues; to respond to an emergency; or otherwise to protect the rights, property or security of our customers or third parties;
  • Any third party entity that acquires or is merged with as part of a merger, acquisition, consolidation, restructuring, the sale of substantially all of our shares and/or assets, in connection with bankruptcy proceedings, reorganization, or any other change of control.