We have created this FAQ section to help answer many of the questions we are receiving.
Click on the question and the answer will appear.
How do I activate my Atlas Account?
To activate your Atlas account, go to the Atlas website ( www.atlas.heart.org ) and follow these steps:
1. Sign in using your Instructor Network username and password. This is on the Top left Corner.
2. Complete any requested information. This may include address, Country, Time Zone, etc
3. You will need to Re-Align your Instructors Account with ERTSS. Click on "Find A Training Center"
4. In the search bar area, type: Emergency Response Training & Support Services. You can also search by City / State.
5. Select our Training Center and then click on the Align button.
6. This will send your Alignment request to us. We will approve this ASAP.
7. Once your Re-alignment is complete, your Atlas Account should be fully functional including access to eCards
Are User Guides Available for Atlas?
Yes. Once you Sign In to your Atlas Account, click on the "Help & Support" tab which will then display a Dropdown box. Click on "General Site Help". This will direct you to the General Site Help page where there are detailed User Guides for using Atlas.
Why Do I Have To Re-Align with ERTSS
During the data migration process from the Instructor Network to the Atlas platform, most all the ERTSS aligned Instructor data did not move over to the Atlas platform. This was a technical issue that was found due to any instructor that had a June 1st 2021 instructor eCard issue date. The migration process viewed these eCards as being Expired on June 1st, 2023 rather than the AHA guideline of being the "Last Day of the month that it was issued." The "glitch" was identified and the Instructor data was then moved over. Unfortunately, the alignment data did Not.
The only solution to this problem was to have all of these Instructors Re-Align with ERTSS. Once this is done, the Instructor Atlas accounts back to active status with fully function and eCard access.
When will I receive my new Instructor eCard?
You will need to have these items complete to receive a New AHA Instructor eCard for the 2023-2025 cycle.
1. Complete the ERTSS Instructor Update located on the ERTSS Website
2. Have the minimum number of courses taught in the last 2 years ( July 1st 2021- June 30th 2023) cycle.
3. Completed your Atlas account activation and ERTSS Re-Alignment
4. Paid your $12 Instructor eCard Fee ( per discipline )
We are working very hard to get all the 2023 - June 30th 2025 Instructor eCards issued by the end of day on June 30th 2023.
Has the eCard System changed in Atlas?
No. The eCard inventory / issuing system is the same as it was in the Instructor Network.
You must first complete the Atlas Account and Re-Alignment with ERTSS to link the account.
To access, click on the eCard link on your Atlas Dashboard.
Where is the ecard Order Form
The eCard order form was taken Off-Line on May 31st, 2023 to prepare for the Atlas transition target dates ( May 31st - June 5th )
During this data migration, the AHA eCard system was off-line and not available. Instructors could not access or issue eCards while the system was down. Due to an extended download time and data migration issues, the June 5th target date was not met. The ERTSS eCard Order Form will be back online ASAP.
Where did my eCard inventory go?
Your eCard Inventory in your Instructor Account was not effected and is still there.
Before you can access your eCards, you have to complete the ERTSS Re-Alignment process. This will link your eCards with your Atlas Instructor account.
How Can I Issue eCards To My Students During the Atlas Transition?
While the migration progress to Atlas continues, you can use the ERTSS Online Roster to get eCards processed for the you students who have successfully completed a course that you have taught.
1. Go to the Online Roster page on the ERTSS Website under the eCard or Instructor Resources Sections.
2. Follow the link to the Online Roster login page.
3. Login using your Login and Web Access Code ( password) Create an Online Roster account if needed.
4. Follow the prompts to Complete the Online Roster and pay for the needed ecards.
5. ERTSS will issue the eCards directly to your students for you.
Once you have completed the activation for your Atlas account and Re-Aligned with ERTSS, you will have access to any eCards you had in your inventory prior to May 31st, 2023. If you do not have any eCards in your inventory, continue to use the ERTSS Online Roster until the The eCard Order Form is back online.
What Happened To My " eCard Location" and Location eCards?
The transition from the Instructor Network to the Atlas platform required some changes. Part of the Atlas system includes a "Location", but this is not the same as an eCard Location that was part of the Instructor Network. The Atlas definition for "Location" is simply a physical location where classes are taught. This created a conflict in data migration, terminology and understanding so the AHA decided to eliminate the Instructor Network eCard Location designation and it was eliminated on June 1st 2023. ERTSS contacted all the eCard Location administrators and made them aware of this prior to the transition.
AHA moved all the open eCard inventory that was in the eCard Locations back to the Training Centers. These will be returned to the eCard Location admin using a different process. ERTSS will contact the eCard Location admins with solutions.
What happens if I don't complete my Instructor Account and Re-alignment?
If you do not complete your Atlas account activation and Re-alignment, we can not issue a Instructor Renewal eCard for June 2023 - June 2025 and your Instructor status will be moved by Atlas to "Inactive".
What Happens If I Don't Complete the ERTSS Instructor Update?
If you do not complete the ERTSS Instructor Update by June 30th 2023, we can not issue you an Instructor Re-newal eCard and your Instructor Status will be moved to Inactive. Please complete the ERTSS Instructor Update located on the ERTSS website to prevent this action.
How Do I Pay For My New Instructor eCard?
The instructions on how to pay for your Instructor Renewal eCard(s) are included in the ERTSS Instructor Update. Please follow those instructions. This will help us streamline the process and get your Instructor ecards to you ASAP. Please Do Not Call The ERTSS Office to Pay for Your Instructor eCard unless you are asked to do so by the ERTSS staff.
What Happed To My TCF status in Atlas?
Just as the data migration for Instructors was incomplete, this also included TFC information.
ERTSS will have to re-enter this information. This will be done after we get the Instructor status Alignment / Updates complete.
We will begin the process of TCF designation for the 2023-2025 Instructor cycle in July 2023.