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Welcome to the Emergency Response Training & Support Services, Inc website. We provide quality emergency response training programs and resources to meet the initial and recertification needs of public safety and healthcare personnel for CPR, ACLS, PALS. ERTSS also offers classes for CPR, AED and First Aid for the community. You will find our Course Schedule and other important information on the Side Menu. 
ERTSS has been designated as a US Territory ( 50 State ) Training Center (TC) by the American Heart Association. The TC supports American Heart Association programs, Training Sites, and instructors. To affiliate with the ERTSS TC as an American Heart Association Instructor, please view the side menu options and select “Join the ERTSS Training Center”.
ERTSS is celebrating our 24th year as an AHA Training Center!
2000 – 2024 !
Office
1040 Hwy 54 East ( MAP ) (GPS may not be accurate!)
Suite D
Fayetteville Ga 30214
770-716-1404
* Monday-Friday 8:30 am – 4:30pm
ERTSS Training Center Staff (click on name to email)
Mitzi – AHA Training Center Coordinator
Penny – Compliance / Credentialing
Savanna – Training Sites / Credentialing
American Heart Association Courses:
ERTSS offers American Heart Association Certification Courses either in a traditional classroom setting or through the AHA Blended Learning Courses. Our classroom course schedule and registration is located on the side menu. 
These Classes include:
Heartsaver CPR / AED
Heartsaver First Aid Only
Heartsaver First Aid / CPR / AED
Pediatric Heartsaver First Aid / CPR / AED
Basic Life Support ( BLS )
Advanced Cardiac Life Support ( ACLS )
Pediatric Advanced Life Support ( PALS )
Instructor Courses
Blended Learning for AHA certification
The American Heart Association Blended Learning Courses consist of two parts.
1. Purchase and complete the online portion which includes
videos, simulations and any required written exam.
2. Schedule and Complete an in person Skills Check-off with an American
Heart Association Instructor.
*
Heartsaver blended learning courses include an online portion that can be completed either at work, home, or wherever students have Internet access. Upon successful completion of the online portion, students attend a hands-on skills session with an AHA Instructor.
BLS Courses
HeartCode BLS uses a variety of eLearning assets such as dramatizations, eSimulations, animations, self-directed learning, and interactive activities to teach students BLS knowledge and skills.
After completing the online portion, students attend a structured BLS Hands-On Session with an AHA Instructor. This session focuses on meaningful skills practice, debriefing, team scenarios, discussions of local protocols, and skills testing. Where available, students may also complete the hands-on session with a voice-assisted manikin (VAM).
HeartCode BLS is for healthcare professionals seeking an alternative method for completing an initial or renewal BLS Course.
ACLS Courses
HeartCode ACLS is the AHA’s blended learning delivery method for the AHA’s ACLS Course. Blended learning is a combination of eLearning, in which a student completes part of the course in a self-directed manner, followed by a hands-on session.
HeartCode ACLS is a self-directed, comprehensive eLearning program that uses eSimulation technology to allow students to assess and treat patients in virtual healthcare settings. To enter the course, students must complete a precourse self-assessment. Students will then be presented with a team dynamics lesson and 10 In-hospital patient cases, including a BLS case and 2 megacode cases. The cases may be repeated as many times as necessary to pass. Upon successful completion of all the patient cases, students will take a multiple choice exam and must pass with a minimum score of 84%.
HeartCode® PALS is an online comprehensive eLearning program that uses eSimulation technology to allow students to assess and treat patients in virtual healthcare settings. In this environment, students apply their knowledge to real-time decision-making and skills development.
To enter the course, students must complete the PALS Precourse Self-Assessment. Students are then presented with 12 In-hospital patient cases and a team dynamics lesson. Cases may be repeated as many times as necessary to pass. Upon successful completion of all the patient cases, students must pass the multiple-choice exam with a minimum score of 84%.
Students who successfully complete the online portion of the course receive a certificate granting them access to a PALS Hands-on Session with an AHA PALS Instructor. Students must successfully complete both the online portion and the hands-on session to receive a PALS Provider course completion eCard.
American Heart Association Instructor Courses
Instructor Essential Courses:
ERTSS offers all the AHA Instructor Essential Courses including the following disciplines;
Heartsaver, BLS, ACLS, PALS and PEARS.
The Instructor Essentials Courses are designed to prepare instructor candidates to teach AHA Instructor-led and blended learning courses. The course educates instructor candidates on how to adequately use AHA Instructor teaching materials, ensure that students meet learning objectives, offer student coaching skills, provide an objective skills performance evaluation, and follow AHA Instructor and course policies. The course covers core content and discipline-specific content required to teach AHA courses.
Steps to Become an AHA Instructor
Steps to become an AHA Instructor. For successful completion, instructor candidates must:
1. Have Current AHA provider certification in the course you wish to be an Instructor.
2. Complete the AHA Instructor Candidate Application and forward to ERTSS
3. Complete the IP recommendation letter and forward to ERTSS
4. Be Accepted by the ERTSS Training Center as an Instructor Candidate
5. Register for the Instructor Essentials Classroom Course you wish to take.
6. Complete the Online Essentials Course prior to the Classroom Course.
7. Attend and successfully complete the Classroom portion of the Course.
8. Be monitored within 6 months of the Instructor Classroom Course.
For more information about AHA Instructor Courses, please view the Instructor Course Resources page
These Classes can also be taught Onsite at your location based on a minimum student number and location. If you need classes taught at your location, please reach out to us by completing the Onsite Training Request form or call the ERTSS business office.
ERTSS is also a Licensed Training Provider for the American Red Cross. If you are a Red Cross Instructor that is looking for a Red Cross LTP to affiliate with, please reach out to us on our Red Cross LTP affiliation form or call the ERTSS office.
ERTSS can assist you with information and vendors that you can contact to purchase all your AED equipment and Supply needs.
Zoll AED 3
Cardiac Science G5
