Once a student successfully completes an AHA certification course and met all the financial obligations, if any, to the instructor, they must have the appropriate eCard assigned to them via email. The eCard belongs to the student and cannot be reassigned by the instructor simply because they have not yet claimed it.
Under no circumstances should an instructor reassign a previously issued eCard to another student. If this is done, the original student still has the ability and the legal right to claim their eCard that the instructor originally sent to their email address. When the original student attempts to claim their eCard, they will find their eCard has another name assigned to it.
Remember, reassigning an already issued eCard is considered theft as you are taking the property of a student and giving it to another.
If you notice that a student has not claimed their ecard, simply remind them to do so. Issue new eCards to any new student that successfully completes an AHA certification course.